Privacy policy

Privacy Policy

This Privacy Policy explains how Jolly Bub ("we", "us", "our") collects, uses and protects your personal information when you visit or make a purchase from www.thejollybub.store (the "Site"). We comply with the EU General Data Protection Regulation (GDPR).

Who is responsible for your data

The data controller is Jolly Bub, based in Lisbon, Portugal. You can contact us about privacy at any time at support@thejollybub.store.

Information we collect

  • Order information: name, billing and shipping address, email, phone number and order details, needed to process and deliver your order. Payment details are processed securely by our payment providers; we never see or store your full card number.
  • Device and usage information: IP address, browser, device type, pages viewed and how you interact with the Site, collected through cookies and similar technologies.
  • Communications: information you send us when you contact customer support or subscribe to our emails.

How we use your information

  • To process payments, fulfil and ship your order, and send order and shipping updates (performance of a contract).
  • To answer your questions and provide customer support (legitimate interest).
  • To prevent fraud and keep the Site secure (legitimate interest).
  • To improve our Site and, with your consent, to show you relevant ads and send marketing emails. You can withdraw your consent or unsubscribe at any time.
  • To comply with legal and tax obligations.

Sharing your information

We share your information only with trusted service providers that help us run our business, such as Shopify (our e-commerce platform), payment processors, fulfilment and shipping partners, and analytics and advertising partners (for example Meta and TikTok, only where you have given consent to marketing cookies). We do not sell your personal information.

International transfers

Some of our providers may process data outside the European Economic Area. When this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Cookies

We use essential cookies to make the Site work (for example, your cart) and, with your consent, analytics and marketing cookies. You can manage your preferences through the cookie banner or your browser settings.

How long we keep your data

We keep order information for as long as necessary to fulfil your order and to meet legal, accounting and tax requirements. Marketing data is kept until you withdraw your consent.

Your rights

Under the GDPR you have the right to access, correct, delete or receive a copy of your personal data, to restrict or object to its processing, and to withdraw consent at any time. To exercise these rights, email support@thejollybub.store. You also have the right to lodge a complaint with your local data protection authority (in Portugal, the CNPD – Comissão Nacional de Proteção de Dados).

Children

Our products are designed for babies, but our Site is intended for adults. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The latest version will always be available on this page.