Shipping policy

Shipping Policy

Jolly Bub (www.thejollybub.store) ships internationally, and shipping is free on every order.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). You will receive an email confirmation as soon as your order is placed.

Delivery time

Once shipped, orders are typically delivered within 5–9 business days. Delivery times are estimates and may vary due to carrier delays, customs or peak holiday periods.

Order tracking

As soon as your order ships, we will email you a tracking number. You can follow your package at any time on our Track Order page.

Priority Handling & Shipping Protection

Optional Priority Handling moves your order to the front of our processing queue. Shipping Protection covers your package against loss, theft or damage in transit; if a protected package is lost or damaged, contact us and we will send a replacement or refund at no extra cost.

Customs, duties and taxes

For deliveries within the European Union, prices include VAT and there are no extra charges. For deliveries outside the EU, import duties or taxes may be charged by the destination country and are the responsibility of the customer.

Address accuracy

Please make sure your shipping address is complete and correct. We are not responsible for delays or losses caused by an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible at support@thejollybub.store.

Lost or delayed packages

If your tracking has not updated for more than 7 days, or your order has not arrived within the estimated time, please contact us at support@thejollybub.store and we will investigate with the carrier.