Refund policy

Refund & Return Policy

At Jolly Bub (www.thejollybub.store) we want you and your little one to love your order. If something isn't right, we're here to help.

30-day returns

You have 30 days from the date you receive your order to request a return. This includes your legal right of withdrawal under EU consumer law (14 days), which you may exercise without giving any reason.

To be eligible, items must be unused, unwashed, in the same condition you received them and, where possible, in their original packaging. Free surprise gifts do not need to be returned.

How to start a return

Email us at support@thejollybub.store with your order number and the item(s) you would like to return. We will reply with the return address and instructions. Items sent back without first requesting a return cannot be accepted.

Return shipping costs

If you return an item because you changed your mind, the cost of return shipping is paid by the customer. If the item arrived damaged, defective or is not what you ordered, we will cover the return shipping or send a replacement at no cost.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us within 14 days if the item is damaged, defective or incorrect, ideally with a photo, so we can make it right as quickly as possible. This does not affect your statutory rights under the legal guarantee of conformity.

Refunds

Once we receive and inspect your return, we will notify you. If approved, your refund will be issued to your original payment method within 14 days. Your bank or card issuer may take a few extra days to process it. If you exercised your right of withdrawal on the whole order, the original standard delivery cost (if any) is also refunded.

Exchanges

Need a different size or character? The fastest way is to return the item and place a new order. You can also email us and we'll help you.

Non-returnable items

Digital products (such as the Fleece Care Guide) and optional services (such as Priority Handling or Shipping Protection) cannot be returned once delivered or used, unless required by law.

Contact

Questions about returns? Contact us at support@thejollybub.store.